1. How is the product shipped?
A: All products will be shipped via EMS or Fedex. A tracking number will be sent to you via email upon shipment of the order, online tracking is available for your convenience. www.fedex.com
2. How much is shipping cost?
A: Shipping cost ranges from US$20 and above depends on your location and the weight of the products. Camcorders are weight more then Digital Camera or Mobile Phone. Please refer our shipping policy for more details.
3. How long for delivery?
A: Shipping duration ranges from 3-7 days depends on your location. Please refer our shipping policy for more details. In summary, your product will reach you in 1 week time when you add payment clearance time of 2-3 days on top of shipping time.
4. Do you provide tracking number for shipment?
A: Yes, a tracking number will be sent to you via email upon shipment of your product, online tracking is available for your convenience.
5. Why is my shipment delayed?
A. Sometimes the shipment (especially high value items) may take 1-2 days for custom clearance, therefore do not worry too much, the shipment shall be delivered within 1-2 days (post estimated arrival date) if there is delayed. If you require any assistance, please feel free to contact our customer service at sales@portagadgets.com.
