FAQ
A. General
1. Can I pick up the goods from your local store?
2. How does the warranty work as the items come from overseas?
3. Your selling prices are so cheap, are you for real?
4. Does your product prices include GST or VAT Tax?
5. Who is PortaGadgets and how does PortaGadgets operate their business model?
6. Are all the products in Porta Gadgets brand new?
7. Do you guys have any customer feedback?
B. Orders
1. How do I place an order with PortaGadgets?
2. Do I need to create an account to place an order?
3. Is it safe to order through PortaGadgets?
4. How can I tell if my order went through?
5. When will I get my order?
6. Why my order has not been shipped out after my payment has been approved?
7. How will I know the update of my order status?
8. Can I cancel my order after placing an order online?
C. Payment
1. How do I make payment?
2. Can I pay using local transfer / direct deposit /cheque ?
3. Do you accept payment other than credit card?
4. Is it secure to use my credit card for payment?
5. Why do I have to sign the credit card authorization form when my credit card has been charged and approved?
6. Do I have to provide ID verification for payment via credit cards from Worldpay / Moneybookers?
D. Products
General
a1. Are all the products sold on Portagadgets brand new and original?
a2. Where does your product come from?
a3. What does my mobile phone / digital camera / camcorder comes with?
Mobile Phones
b1. Why does my mobile phones come with additional foreign language as 2. well as an English Interface?
b2. Will the mobile phone works in my country?
b3. What does GSM stand for?
b4. What are GSM Bands 850/900/1800/1900?
b5. How come my service provider does not have a sim card?
b6. What does Unlocked mean?
b7. What is GPRS, HDSPA and WiFi?
Digital Camera
c1. Why are there digital camera models that I have not seen available in my country?
c2. Is there any restriction on the usage of digital camera?
Game Consoles/Playstation
d1. Why is there a different Region for Playstations / XBox ?
Digital Camcorder
e1. Why there is PAL and NTSC format differences?
E. Shipping
1. How much is the shipping cost?
2. How long will delivery take?
3. How is the product shipped?
4. Do you provide a tracking number for shipment?
5. Will my shipment delay or take more time to arrive?
6. Can i ship to a different address from the billing?
F. Warranty
1. Is there any warranty on the product sold in Porta Gadgets?
2. Is there any cost that I have to bear on warranty claims?
3. What if the product broke down due to my personal capacity such as a drop?
4. When does Dead on Arrival (DOA) warranty applies?
5. How do I make a warranty claim?
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A. General
1. Can I pick up the goods from your local store?
No. Porta Gadgets is unable to provide any local pickup from our Canada service center. Our business model does not require the goods to be stocked in Canada, therefore skipping the costs associated with importing and stocking them in Canada. Customer also do not need to worry about any slow shipment to you in Canada. We ship straight from our warehouses in Asia direct to your door steps with Fedex Express 3 Days.
With our online business model, Porta Gadgets is able to pass all the saving of warehousing, man power, logistic and volume discount to all Canadan Customers.
2. How does the warranty work as the items come from overseas?
All items bought from Portagadgets come with 12 months manufacturer/suppliers warranty.
In the event of warranty claim, the item will have to be returned back to where it originated from. We are committed to making this process as simple and cost effective for you the end customer. When the item needs to be sent back for a valid warranty claim, Portagadgets will arrange a pick up from your location at a minimum costs (25 CAD for Canada / 10 GBP for UK and Western Europe / US$20 for the rest of the countries), and we will absorb the rest of the costs. Please refer to our warranty section for further info.
Manufacturer 12 Months Limited Warranty Policy
3. Your selling prices are so cheap, are you for real?
Yes, we are 100% legitimate business with headquarters in Singapore and warehouses in Hong Kong, Malaysia and Japan. We have local representative offices to help you with any inquiries throughout different part of the worlds, including Canada. Our company is able to offer you very competitive prices on our products because we are a volume buyer in Asia and operate large warehouses from low cost duty free zones.
4. Who is PortaGadgets and how does PortaGadgets operate their business model?
Portagadgets is a revolutionary website which enables you to tap into & purchase directly from the wholesale market where electronic goods such as mobile phones, digital cameras, and camcorders are being mass-marketed worldwide and therefore getting you access to models that are normally not available in your country, at potentially much cheaper prices and are always in stock.
5. Are all the products in Porta Gadgets brand new?
We always supply GENUINE and BRAND NEW items in the condition as supplied by manufacturers and suppliers from Asia and other parts of the world. As such we never sell second hands or refurbished items, nor do we ever modify the contents of the box.
6. What about VAT or GST?
A VAT is a general consumption tax assessed on the value added to goods and services. In some countries, including Singapore, Australia, New Zealand and Canada, this tax is known as goods and services tax or GST. We do not bear any taxes that the recipient needs to pay.
7. Do you guys have any customer feedback?
Porta Gadgets appreciate value customers to provide us feedback and also give us a good recommendation on our webstore and services provided. You can provide us with your valuable feedback via our Contact US Form
If customer is happy with our products and services, please feel free to leave us some feedbacks from the comparison site that we are listed as below:
Pricegrabber Canada
B. Orders
1. How do I place an order with PortaGadgets?
You can browse through Portagadgets.com/canada website and simply add the items you wish to purchase to your Shopping Cart. Press the "Add to Cart" button and the product will be added to the shopping cart. You can remove unwanted items off the cart anytime. When you are done shopping, you can click "Check out" to check out with your products. You'll be required to login with your account or create a new one. You will be prompted to choose a shipping and payment method. Then you'll be redirected to the payment page depending on the method of payment. Finally, one confirmation emails will be sent to you to confirm your order.
2. Do I need to create an account to place an order?
Yes. You will need to create an account in order to place an order. You will also be able to keep track of your order status.
3. Is it safe to order through PortaGadgets?
PortaGadgets uses the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits to encrypts your confidential information in transit from your computer to PortaGadgets’sdata processing server. For more information, you can visit our SSL certificate issuer's website Here
4. How can I tell if my order went through?
After making the payment for your order, you should be redirected to an confirmation pag. You will also receive one confirmation e-mails in your registered email account. If you were not redirected to the confirmation page or you did not receive confirmation e-mails, you can sign in to your account and check your order status. If no orders are displayed as well, please contact us through email before trying to order again.
5. When will I get my order?
If the item is in stock, it will usually be shipped on the next business day. Otherwise, it will be shipped in 2-5+ business days. Then shipping time generally takes 1-5 business days depending on your location. We do not ship on weekend amd public holidays.
6. Why my order has not been shipped out after my payment has been approved?
Approval / Receipt of Payment may take 1-2 working days depending on your method of payment.
Moneybookers / Credit cards - Instant subject to approval and Verification of Accounts. This may take a few days in some cases.
Local Bank Transfer - 1-2 working days for clearing of funds through interbanks. This will also applies to transfer within the same banks.
Once your payment is approved / received, it will take 1-2 working days for us to ship out your order. A tracking number will be sent to you.
In summary, it may take up to 3-4 workings before a tracking number is sent to you, and another 2 working days to deliver your order to you by Fedex. Usually a total of 5-7 working days for an order to reach you are normal.
Please note that delay of shipment by bad weather, customs clearance and technical errors may occur during the process of delivery.
** Important notice : Customer who made payment via credit card / moneybookers.com will need to provide ID verification right after they place an order. This is to fasten the process or else the order will be delay. More info on ID verification, please refer link below :
http://www.portagadgets.com/canada/Payment.html
7. How will I know the update of my order status?
You can log-in your username and password to view your order history. From there you will know your order status. In addition, you will also receive an email notification once we process your order as well as when we have shipped out your order. Tracking number will also be provided by email notification. You can refer below for the general guideline on the order status:
Queued: Order placed but no payment has been made on your side, therefore, please proceed to make the necessary payment arrangement in order to expediate the order process
Pending Approval: Order placed and payment has been made but we are in the process of verifying your ID and other documents, please ensure you submitted to us based on the guideline below:
http://www.portagadgets.com/canada/Payment.html
Processed - Payment received: Order placed and payment has been received, we are in the midst of processing your orders, it may take 1-5 working days depending on stock availability.
Declined/ Cancelled Your order has been declined by our payment processor or cancelled as requested by yourself.
Failed Your order has not been successful due to a number of reason, please re-submit your orders if you wish to order again.
Complete – Shipped Your order has been processed and shipped to your shipping destination, a tracking # has been updated in the order status, please track your shipment accordingly. You shall receive an email notification of the tracking # as well.
8. Can I cancel my order after placing an order online?
Once your order has been shipped, we can no longer cancel your order.
Customer who intend to cancel the order before making any payment, please let us know via email.
For customer who have paid for the order and wanted to cancel, please do so within 12 hours. Or else, our shipping department will arrange for the shipment to be ship out and it cant be cancelled
For orders cancelled after the products has been shipped, a 25% restocking fee will be charged on the total amount of the transaction. Please refer to our refund policy as stated in our terms and condition page:
http://www.portagadgets.com/canada/Terms_-and-_Conditions.html
C. Payment
1. How do I make payment?
Portagadgets accepts the following payment methods for online orders: Visa, MasterCard, Moneybookers, Local bank transfer.
Portagadgets reserves the right to denial of any credit card payment. At the same time, Portagadgets might request additional information to verify credit card payment. Additional information includes driver license, valid passport, credit card billing statement, utility statement, and bank statement. For more details, please refer to our payment section:
http://www.portagadgets.com/canada/Payment.html
2. Can I pay using local transfer / direct deposit /cheque ?
Yes, we do accept payment by way of local bank transfer / direct deposit / cheque to our local bank account. Please ensure you have provided us with your order # when making payment for ease of tracing, in addition, please feel free to contact us if you have yet to receive any updated order status by email so that we could look into your orders accordingly. For more info about payment method, please refer here: http://www.portagadgets.com/canada/Payment.html
3. Do you accept payment other than credit card?
Yes, if you do not have a credit card, there are other payment methods such as local bank transfer via internet banking.
You can also pay us using deposit into our local bank account.
4. Is it secure to use my credit card for payment?
PortaGadgets only engage with reputable payment gateway like Worldpay which is a well known online payment processor worldwide. All transactions are routed to their server for process with 128Bit SSL security. Rest assure that Worldpay has not reported any security breach of security since they started providing payment services.
5. Why do I have to sign the credit card authorization form when my credit card has been charged and approved?
Even though your order is approved, there are occasion that additional security check is required to get final approval of your transaction before delivery of order. Therefore, we required your full cooperation in submitting the additional document to us as outlined in our payment section below:
http://www.portagadgets.com/canada/Payment.html
6. Do I have to provide ID verification for payment via credit cards from Worldpay / Moneybookers?
In order to provide a safer place for online shoppers, Porta Gadgets may request for further verification of Photo ID or other documents to ensure that you are the owner of the credit card used to make any purchase from our webstore. This will also fasten the process of getting the related payment gateway of verifying your identity.
Porta Gadgets will ensure that all documents provided are used for the sole purpose of verification with full compliance to Privacy Policy of all consumers.
D. Products
General
a1. Are all the products sold on Portagadgets brand new and original?
Portagadgets is a high reputable online electronics company that has a vast customers base in all major continents, therefore, rest assured that all products sold in Portagadgets are brand new and original from the manufacturers.
a2. Where does your product come from?
Porta Gadgets is able to sell products cheaper then other competitors due to the fact that we are located in Asia’s Duty Free Zone. All our products are shipped out from Malaysia or Hong Kongdirect to customers
a3. What does my mobile phone / digital camera / camcorder comes with?
The mobile phones and cameras we ship come with original outer box, standard travel charger, user manual as what you get from any retail shop. Certain models also come with memory card or data cable. In short, we supply the standard package as supplied by the manufacturer. You can add additional products to your cart to accessorize your phone or camera found in the accessories category. eg. Blue tooth headsets.
Mobile Phones
b1. Why does my mobile phones come with additional foreign language as well as an English Interface?
As you may be aware that the product is shipped directly from our Asia warehouse to your doorstep in order to provide you the best price product with the best quality, thus, some of the products are Asian versiono which may occasionally come with Asian keypad. Rest assured that English language is available in the menu section for your ease of use.
b2. Will the mobile phone works in my country?
As our mobile phones are sourced in Asia and other parts of the world, most phones are compatible for Asia, Australia, New Zealand and Europe market. Look for the technical specification in each phone model and you shall find those phones with Tri-band & Quad-band network. 3G mobile phones will work on all networks that runs 3G.
Please take note that all our mobile phones are not attached to any network (SIM Free or Unlocked). Therefore it works on all network bandwidth as specified
In many cases, customer experience connectivity issues on MMS, VIdeo Calls, Emails or Data Connections issues. These are issues related to the network providers. It is best to check their official website on setups and assistant. Certain functions of the phones may not functions properly due to wireless network setting.
b3. What does GSM stand for?
Global System for Mobile communications is the most popular standard for mobile phones in the world. Its promoter, the GSM Association, estimates that 82% of the global mobile market uses the standard. It is used on the 850 Mhz, 900 MHz, 1800 MHz and the 1900 Mhz frequencies.
b4. What are GSM Bands 850/900/1800/1900?
GSM services uses four frequencies around the world: 850 Mhz, 900 MHz, 1800 MHz and the 1900 Mhz. Dual band phones usually support 900/1900 or 850/1900, tri-band phones support 850/1800/1900 or 900/1800/1900, and quad-band phones support all four frequencies.
GSM-850 and GSM-1900 are used in the United States and Canada. GSM-900 and GSM-1800 are used in most parts of the world such as Europe and Asia. Before purchasing a GSM phone, it is important to make sure the phone supports at least one of the bands that your GSM service provider support
b5. How come my service provider does not have a sim card?
If you did not receive a SIM card from your service provider, then they are not a GSM provider and our phones will not work with your service provider.
b6. What does Unlocked mean?
An unlocked phone will work with any SIM card / GSM service provider. A typical phone provided by a service provider is locked and will work with their SIM card only.
b7. What is GPRS, HDSPA and WiFi?
General Packet Radio Service (GPRS) is a packet oriented Mobile Data Service available to users of GSM mobile phones. It provides data rates from 56 up to 114 kbit/s (moderate speed). It is often described as "2.5G", that is, a technology between the second (2G) and third (3G) generation.
High-Speed Downlink Packet Access (HSDPA) is a 3G (third generation) mobile telephony communications protocol in the High-Speed Packet Access (HSPA) family. Current HSDPA deployments support down-link speeds of 1.8, 3.6, 7.2 and 14.4 Mbit/s (high speed).
Wi-Fi is the common name for a popular wireless technology used in home networks, mobile phones, video games and more. GSM phones with integrated Wi-Fi can take advantage of Wi-Fi hotspots.
Digital Camera
c1. Why are there digital camera models that I have not seen available in my country?
Some digital camera suppliers use different models names in different countries but they are the same as your local models. The functions of the models are also the same. For example, the Canon Ixus series is the same as Canon IXY series in the Japanese market.
c2. Is there any restriction on the usage of digital camera?
Digital Cameras have no restriction on network and what so ever. Therefore it is usable in all countries.
Game Consoles/Playstation
d1. Why is there a different Region for Playstations / XBox ?
When selecting a Sony PlayStation or Xbox, there are different region use in different countries. Region 2 is for Japan and UK, Region 1 is for US and Canada and Region 3 is for Asia.
Digital Camcorder
e1. Why there is PAL and NTSC format differences?
When selecting a camcorder, there are different format use in different region. From our experience, All TV, Plasma TV and LCD TV starting from the late 80's have multisystem mode. This means that all TV can view PAL and NTSC without any problems at all.
PAL are widely used in North America/ Canada
NTSC are widely used in UK, Europe and Japan.
Therefore, there is no differences whether it is a NTSC / PAL system although there are still classified in all Camcorders you are buying.
E. Shipping
1. How much is the shipping cost?
Shipping costs range from CAD9.90 – CAD14.90 and above depending on your shipping preference and the weight of the products. Camcorders and professional digital cameras weight more than Digital Cameras or Mobile Phones. Porta Gadgets uses either Fedex, UPS or Express Mail Service (EMS) to ship all items to you. All courier services do have online tracking of your shipment.
Please be advised that we ship all orders to you direct from our wholesale warehouse in Hong Kong, Malaysia and Singapore. Hence, we bypass middle parties (importers and distributors) thereby passing on the savings to you. Please be assured that we have standard procedures to test and check all products before we ship them in order to minimize any problems you may have with the products.
2. How long will delivery take?
Shipping duration ranges from 3-10 working days depending on your location, the carrier, the payment method used and any public holidays. Please refer to our shipping policy for more details. On average, your product should reach you within 1 week from receipt of your payment. For items under 150GBP in value, it may be necessary to use a cheaper shipping method in order to maintain competitive pricing. In this case, delivery may take up to 10 working days.
3. How is the product shipped?
All products will be shipped and handled by Fedex/DHL/EMS depending on the service availability of your destination. A tracking number will be sent to you via email upon shipment of the order, online tracking is available for your convenience. Please track from the following url:
Fedex: www.fedex.com (Example of tracking #: 123456789100)
DHL: www.dhl.com (Example of tracking #: 2049458213)
EMS HK http://app1.hongkongpost.com/CGI/mt/enquiry.jsp(Example of tracking #:EE747687011hk)
4. Do you provide a tracking number for shipment?
Yes, a tracking number will be sent to you via email upon shipment of your product, online tracking is available for your convenience. Please allow 2 working days after your payment has cleared and your order is shipped out before a tracking number can be provided.
Please refer to: How is the product shipped? for tracking your shipment.
There are times that tracking number has been given to customer but it is still cannot be track online. This is due to a few reasons:
1. Wrong tracking number.
2. tracking services are a few hours behind time, please allow sometime for the tracking to be display.
If the display of tracking is delay more then 24 hours. Please report to us so that we can double check on it again.
5. Will my shipment delay or take more time to arrive?
Sometimes the shipment (especially high value items) may take 1-2 days for custom clearance, therefore do not worry too much as the shipment shall deliver to you within 1-2 days (post estimated arrival date) if there is a delay. You can call up your local Fedex Toll Free number to check the status of delivery (www.fedex.com)
If you require further assistance, please feel free to contact us by creating a support ticket.
In general, it is common for the delivery to take 4-5 working days.
Reasons behind delays in shipments:
1. custom clearance
2. flight delay - bad weather
3. address correction
4. remote delivery area
5. missing information such as a number to call before delivery
6. festive seasons
7. no one accept the package when delivery
And of course, many more reasons behind. Please tracking and monitor your package when tracking is made available to you.
6. Can i ship to a different address from the billing?
Yes, you can. But we would advise to you pay via local bank transfer if you need to ship to a different address from your billing address. Otherwise, we will need you to provide us with suppporting document to show proof of the transaction.
For further details on ID verification, please refer:
http://www.portagadgets.com/canada/Payment.html
F. Warranty
1. Is there any warranty on the product sold in Porta Gadgets?
All products sold through Porta Gadgets comes with a 12 Months Manufacturer Limited Warranty.
Warranty Policy:
Porta Gadgets provides manufacturer limited warranty for all electronics sold through our web store unless specified. Porta Gadgets is solely involved in retailing of products of various brand name, all products come with warranty provided by respective brand names / manufacturer. Porta Gadgets acts as the agent to return any defective products to the original manufacturer for any warranty claims only.
We do not provide refund or exchange after the order has been shipped out. All returns of products for warranty claims are bear by customers such as shipping insurance and shipping cost.
Warranty Period
The warranty period starts at the time of Product's original purchase by the first end-user. The Product may consist of several different parts and different parts may be covered by a different warranty period (hereinafter "Warranty Period"). The different Warranty Periods are:
a. Twelve (12) months for the electronics sold other than the consumable parts and accessories listed in (b) and (c) below;
b. One (1) month for the following consumable parts and accessories: batteries, chargers, desk stands, headsets, LCD screen, keypad, handsfree, cables and covers; and
c. No warranty is provided for the media on which any software is provided,e.g. CD-rom, memory card. user manual.
As far as your national laws permit, the Warranty Period will not be extended or renewed or otherwise affected due to subsequent resale, repair or replacement of the Product. However, repaired part(s) will be warranted for the remainder of the original Warranty Period or for sixty (60) days from the date of repair, whichever is longer.
How to get manufacturer limited warranty service?
If you wish to make a claim under the Manufacturer Limited Warranty, you may Create a Support Ticket and provide details of faults or defects. Once your claims of defects is received, we will create an RMA, Fedex Airway bill for the product to be return to the Manufacturer for warranty claims. You must return your Product or the affected part (if it is not the entire Product) to us before the expiry of the Warranty Period.
When making a Limited Warranty claim you have to present: a) the Product (or affected part thereto), b) the legible and unmodified original proof of purchase, which clearly indicates the name and address of the seller, the date and place of purchase, the product type and the IMEI / Serial Number.
This Limited Warranty extends only to the original first end-user of the Product and is not assignable or transferable to any subsequent purchaser/end-user.
The Manufacturer may take a total of 1 month to repair and return the defective product.
What is not covered under Manufacturer Limited Warranty?
1. This Limited Warranty does not cover user manuals or any third party software, settings, content, data or links, whether included/downloaded in the Product, whether included during instalment, assembly, shipping or at any other time in the delivery chain or otherwise and in any way acquired by you. To the extent permitted by applicable law(s), The Manufacturer does not warrant that any software will meet your requirements, will work in combination with any hardware or software applications provided by a third party, that the operation of the software will be uninterrupted or error free or that any defects in the software are correctable or will be corrected.
2. This Limited Warranty does not cover a) normal wear and tear (including, without limitation, wear and tear of camera lenses, batteries or displays), b) transport costs, c) defects caused by rough handling (including, without limitation, defects caused by sharp items, by bending, compressing or dropping, etc), d) defects or damage caused by misuse of the Product, including use that is contrary to the instructions provided by The Manufacturer (e.g. as set out in the Product's user guide) and/or e) other acts beyond the reasonable control of The Manufacturer.
3. This Limited Warranty does not cover defects or alleged defects caused by the fact that the Product was used with, or connected to, a product, accessories, software and/or service not manufactured, supplied or authorised by The Manufacturer or was used otherwise than for its intended use. Defects can be caused by viruses from your or from a third party's unauthorised access to services, other accounts, computer systems or networks. This unauthorised access can take place through hacking, password-mining or through a variety of other means.
4. This Limited Warranty does not cover defects caused by the fact that the battery has been short-circuited or by the fact that the seals of the battery enclosure or the cells are broken or show evidence of tampering or by the fact that the battery has been used in equipment other than those for which it has been specified.
5. This Limited Warranty does not apply if the Product has been opened, modified or repaired by anyone other than an authorised service centre, if it is repaired using unauthorised spare parts or if the Product's serial number, the mobile accessory date code or the IMEI number has been removed, erased, defaced, altered or are illegible in any way and this shall be determined in the sole discretion of The Manufacturer.
6. This Limited Warranty does not apply if the Product has been exposed to moisture, to dampness or to extreme thermal or environmental conditions or to rapid changes in such conditions, to corrosion, to oxidation, to spillage of food or liquid or to influence from chemical products.
Other important notices
For wireless devices such as mobile phone, PDA or any network related devices- A third party, independent operator provides the SIM card and cellular and/or other network or system on which the Product operates. Therefore, The manufacture will not accept responsibility under this warranty for the operation, availability, coverage, services or range of the cellular or other network or system. Before the Product can be repaired or replaced, the operator may need to unlock any SIM-lock or other lock that may have been added to lock the product to a specific network or operator. Accordingly, The Manufacturer does not accept responsibility for any delays in warranty repairs or for the inability of The Manufacturer to complete warranty repairs that are caused by the operator's delay or failure to unlock any SIM-lock or other lock.
Please remember to make back-up copies or keep written records of all important content and data stored in your Product, because content and data may be lost during repair or replacement of the Product. The Manufacturer, in a manner consistent with the provisions of the section entitled "Limitation of The Manufacturer's Liability" below, to the extent permitted by applicable law(s), shall not under any circumstances be liable, either expressly or impliedly, for any damages or losses of any kind whatsoever resulting from loss of, damage to, or corruption of, content or data during repair or replacement of the Product.
All parts of the Product or other equipment that The Manufacturer has replaced shall become the property of The Manufacturer. If the returned Product is found not to be covered by the terms and conditions of the Limited Warranty, The Manufacturer and its authorised service companies reserve the right to charge a handling fee. When repairing or replacing the Product, The Manufacturer may use products or parts that are new, equivalent to new or re-conditioned.
Your Product may contain country specific elements, including software. If the Product has been re-exported from its original destination country to another country, the Product may contain country specific elements that are not considered to be a defect under this Limited Warranty.
Limitation of Manufacturer's and Porta Gadgets's liability
This Limited Warranty is your sole and exclusive remedy against The Manufacturer and The Manufacturer's sole and exclusive liability in respect of defects in your Product. However, this Limited Warranty shall neither exclude nor limit i) any of your legal (statutory) rights under the applicable national laws or ii) any of your rights against the seller of the Product.
This Limited Warranty replaces all other Manufacturer warranties and liabilities, whether oral, written, (non-mandatory) statutory, contractual, in tort or otherwise, including, without limitation, and where permitted by applicable law, any implied conditions, warranties or other terms as to satisfactory quality or fitness for purpose. To the extent permitted by applicable law(s) The Manufacturer does not assume any liability for loss of or damage to or corruption of data, for any loss of profit, loss of use of Products or functionality, loss of business, loss of contracts, loss of revenues or loss of anticipated savings, increased costs or expenses or for any indirect loss or damage, consequential loss or damage or special loss or damage. To the extent permitted by applicable law, The Manufacturer's liability shall be limited to the purchase value of the Product. The above limitations shall not apply to death or personal injury resulting from The Manufacturer's proven negligence.
NOTE! Your Product is a sophisticated electronic device. Porta Gadgets strongly encourages you to familiarize yourself with the user guide and instructions provided with and for the Product. Please also note that the Product might contain high precision displays, camera lenses and other such parts, which could be scratched or otherwise damaged if not handled very carefully.
All warranty information, product features and specifications are subject to change without notice.
2. Is there any cost that I have to bear on warranty claims?
The question of whether the shipping / repair cost will be borne by the customer is depending on the faulty item is due to manufacturers’ fault or the fault caused by customer due to negligence. In order to minimize any misunderstanding on the warranty claim, we will collect from you a minimal fee of CAD25 as a deposit for the shipping cost by using our fedex account to ship back to our warehouse. Once the item arrived at our warehouse and we have certified that the item is mainly due to manufacturer’s fault, we will refund you the CAD25 paid and proceed to repair the item without extra charge. However, if our service technician has certified that the warranty claimed item is mainly due to your negligence such as dropping of the products etc, we will not refund you the CAD25 paid and will also claim from you on the repair charges (labour and part charges) accordingly. Please read our FAQ: What if the products broke down due to my personal capacity? For more details.
3. What if the product broke down due to my personal capacity such as a drop?
Porta Gadgets does provide after sales service and repair for all electronics bought from our website. Please create a Support Ticket
for a repair arrangement.
The cost of repair services may varies on the condition of damages to the product. In addition, shipping cost to be sent back to the country of origin for repair are Hong Kong, Singapore, Japan or Malaysia.
Shipping cost to return the products for repair starts from CAD25 for a small compact camera / mobile phones weighing less then 500gram (including packaging). Total Cost of Repair = Shipping CAD25.00 (return for repair and return to customer / both ways) + Labour Charges + Spare Parts.
We will normally provide you with an estimation of repair once we received the description of the damage. And will wait for your instruction to go ahead to initiate Fedex Pick Up from your door steps.
In Summary, it is good to check out the local cost of repair in Canada as it may be cheaper to repair damage electronics locally if it is only a minor problem.
4. When does Dead on Arrival (DOA) warranty applies?
The DOA warranty applies when you receive the product on the first day, it is not working. You can file a DOA claim within 24 hours of arrival. Otherwise, it falls under normal 12 months warranty claims.
Please make a report by creating a Support Ticket within the first 24 hours if this happens.
5. How do I make a warranty claim?
If your product is defect due to manufacturer fault, please create a Support Ticket and make a claim. Please take note that if your products do not falls under warranty coverage. You may be charge for shipping cost, spare parts for repair and labour charges.
See also What if the products broke down due to my personal capacity?
